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Open wabet Legal terms before account access

wabet Legal sets out how account access, payment records, privacy and policy requests work before you enter the lobby.

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POLICY CONTACT

Check where to send a Legal request

A clear contact path helps you resolve a policy question without guessing which team should receive it. We keep account, privacy and payment-record concerns separate so your request can be matched with the relevant details. If you are contacting us from Yogyakarta or elsewhere in Indonesia, include the account step or record involved and avoid sending your password.

Team online

Account access

For a Legal question about phone verification, account details or access, use the contact route displayed inside your account area. Include the email or phone reference linked to your account, but never include your password or one-time security code.

Privacy request

To ask about personal data, cookies, retention or a correction, identify the specific request and the account detail concerned. We may ask for an account check before making a change, so the request is connected to the right person.

Payment record

Questions about DANA, OVO, GoPay, QRIS, bank transfer or virtual account records should include the date, amount reference and payment rail. We use those details to locate the record while keeping your full wallet credentials private.

DATA PRACTICES

Browse how we handle Legal duties

We apply the Legal policy through practical account controls rather than leaving the wording disconnected from your account activity.

Data handling

We use account details to provide access, verify requests, protect the account and respond to Legal questions. Payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may be checked when a record needs reconciliation.

Cookie choices

Cookies and similar browser storage may support sign-in continuity, security checks and policy-page preferences. You can manage browser settings on your device, although changing them may affect account access steps or the way policy pages are displayed.

Account security

Before account access, we may use phone verification to help confirm the account holder. Keep your password and one-time codes private, and contact us through the account route if you see an access issue connected with your Legal request.

Retention approach

We retain account, security and payment records only as needed for account administration, dispute handling, security checks and applicable legal duties. The period can depend on the record and the rule that applies, rather than one fixed period for every account.

Policy changes

When a Legal clause changes, we publish the revised wording on the relevant policy page and may require you to read or accept it before a later account step. Check the page before using your account if you have not visited it recently.

Requesting changes

Send a correction, access, deletion or policy question through the relevant contact route shown in your account area. Describe the requested change clearly; we may verify your identity and explain any record that must remain for security or legal duties.

Find answers about wabet Legal

These Legal answers address the account and privacy questions you may search before opening an account or asking us to change a record. They do not replace the current policy wording. If the facts of your account differ, send the relevant details through the matching contact path so we can assess your request accurately.

wabet Legal covers account opening, phone verification, permitted use, privacy, cookies, payment records, policy changes and contact procedures. Access or eligibility depends on local law, so you should read the current terms that apply to your location before opening or using an account.

Our Legal process may require phone verification before account access. This step helps connect the account with the details you submitted and supports security checks. Keep your verification code private, and contact us through the account route if the verification step does not match your details.

Legal treats DANA and QRIS entries as payment records connected with account administration and reconciliation. OVO, GoPay, bank transfer and virtual account references may be handled in the same way. We may ask for date and reference details, but not your wallet password.

Yes. Send a clear correction request through the privacy contact route shown in your account area, naming the data you believe is inaccurate. We may verify your identity first, then update the record where appropriate or explain why a record must remain.

There is no single period for every record. Account, security and payment data may be retained as needed for administration, dispute handling, security checks and applicable legal duties. We assess the type of record and the rule that applies before handling a retention request.

You can submit a deletion request through the privacy contact route. We will assess the request against account, security and legal obligations. Some records may need to remain for a valid duty or dispute, and we will explain the outcome connected with your request.

Check the current Legal page for the revised wording and any account step linked to it. If you need clarification, contact us through the account support route and name the clause or date you are asking about. We can direct the question to the relevant policy contact.

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